Delete your PGLive account
Last updated: 23 October 2026
You can delete your PGLive account yourself, on the web or in the app. PGLIVE.IN provides PGLive. This page explains how, what is deleted, and what we keep.
How to delete your account
Sign in to PGLive on the web or in the app, open your Profile, and choose Delete account. Confirm with your password, or with a code we email you. You can start from this page: sign in, then open your Profile.
What happens next
Your account is locked straight away and you are signed out of your other devices. It is deleted permanently after a waiting period of at least 7 days, at midnight India time. Until then you can sign in and cancel the request. Once the deletion has started it can no longer be cancelled.
If you are an Owner
Deleting an Owner account deletes the whole business: its properties, rooms and beds, residents and their records (including uploaded ID documents), invoices, payments, complaints, visitors, expenses, notification history, and the logins of your Manager and Receptionist accounts. Your PGLive subscription is cancelled when the deletion runs. Export what you need from Reports before you confirm, because nothing can be recovered afterwards.
If you are a Manager or Receptionist
Deleting your account removes your login, your notification settings and devices, and the personal details we hold about you. Records you created for the business, such as an invoice you issued, stay with the business without your name.
What we keep
We keep the billing records of the PGLive subscription itself (plan, invoices, amounts, dates, payment references and the business name) because tax law requires it. Personal details inside those records, such as payment contact details, are removed. Technical logs are removed on the schedule in our Privacy Policy.
Can't sign in?
If you cannot sign in, for example because your business account was suspended, contact us using the details below. We will help once we have confirmed who you are.