Refund & Cancellation Policy
Last updated: 22 October 2026
This policy explains how cancellation, plan changes and refunds work for PGLive subscriptions, provided by PGLIVE.IN.
What this covers
This policy covers the fees you pay us for PGLive, charged through Razorpay. It does not cover rent, deposits or any other money between you and your residents: PGLive records those but never collects or refunds them.
Pricing and charges
Plan prices are in Indian rupees and shown on our pricing page. A fixed monthly plan is charged each month in advance. A per-bed plan is billed after each month ends, for the beds you had, prorated by day. If taxes apply, they are shown before you pay.
Free trial
New accounts start with a free trial and no card is needed. Nothing is charged unless you choose a plan and pay.
Cancelling
To cancel, write to us through the Contact page from the email address on your account. We stop future renewals, and your plan stays active until the end of the period you have already paid for. You can also cancel the automatic payment from your bank or UPI app, but please tell us too, or the next payment will fail and your account will be paused.
Refunds for a period already paid
You can use PGLive for the whole period you have paid for, so we do not refund a period that has started, or the unused part of it, unless this policy or the law says otherwise.
Changing plans
A change to another fixed plan takes effect once the new plan is paid, and the old plan is cancelled at that point. There is no proration or refund of the previous period. You can move to a smaller plan only if the beds you have set up fit within it.
Failed payments
If a payment fails we allow a short grace period. After that the account is paused and sign-in is blocked, while your data is kept. Access returns once the payment goes through.
When we do refund
We refund a charge in full if it was taken twice, if it was more than the price of the plan you chose, if it was taken after we confirmed your cancellation, or if the payment went through but we could not apply the plan to your account.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay. After we start a refund, banks and payment providers usually take 5 to 7 working days to show it.
How to ask for a refund
Contact us through the Contact page with the email on your account, the date and amount of the charge and, if you have it, the Razorpay payment id. We will confirm your request within 2 working days and tell you the outcome within 7 working days.
Disputes
Please contact us before raising a dispute with your bank so we can fix it quickly. If we cannot resolve it, you keep the right to dispute a charge with your bank or card issuer.
Changes
We will post any changes to this policy on this page and update the date above.